Introduction and scope
This Privacy Policy explains how Mangra Games OÜ (“Mangra”, “we”, “us” or “our”) handles personal data when you use our mobile, PC or console games, websites, customer support, social features, events and related services (together, the “Services”).
For most processing described here, Mangra is the controller of your personal data. A platform operator, app store, advertising partner or development partner may separately act as a controller under its own privacy policy.
Personal data we may collect
Account and profile information
- Pseudonymous player or account identifiers, display name, language and preferences.
- Platform account identifiers where you connect through Apple, Google, Steam, console networks or social login providers.
- Age range or date-of-birth information where needed to provide an age-appropriate experience.
Gameplay and transaction information
- Game progress, achievements, session activity, interactions, inventory, event participation and feature usage.
- Purchase records, product identifiers, currency and transaction status. Payment-card details are generally handled by the platform store rather than Mangra.
- Content you submit, including player names, chat messages, feedback or other user-generated content.
Device, technical and diagnostics information
- Device model, operating system, application version, language, time zone, network type and approximate region.
- IP address, device or advertising identifiers where permitted, install source and consent status.
- Crash logs, performance data, error reports and security events.
Support and communications
When you contact us, we may process your email address, User ID, game and device information, support messages, attachments and the steps taken to resolve your request.
Where data comes from
We receive information directly from you, automatically from your use of the Services, from the platform through which you access a game, and from service providers supporting analytics, attribution, advertising, fraud prevention, hosting, payments and customer support.
If you interact with a Mangra page on a social network, that network may provide information according to your settings and its own privacy terms.
How we use personal data
Operate games, save progress, maintain accounts, process entitlements and enable requested features.
Understand performance, balance gameplay, fix defects, test features and develop new content.
Identify accounts, investigate issues, answer requests and maintain service quality.
Detect cheating, fraud, abuse, security threats and violations of our terms.
Send service notices, respond to messages and—with permission—share news or offers.
Measure campaigns and, where permitted, deliver or limit personalised advertising.
Legal bases for processing
Where applicable law requires a legal basis, we rely on one or more of the following:
- Contract: processing necessary to provide a game or service you requested.
- Legitimate interests: operating and improving our Services, keeping them secure, understanding performance and supporting our business, where those interests are not overridden by your rights.
- Consent: for certain advertising, analytics, marketing or device permissions. You may withdraw consent at any time.
- Legal obligations: complying with tax, accounting, consumer-protection, law-enforcement and regulatory requirements.
- Vital or public interests: where exceptionally required by applicable law.
Analytics, advertising and tracking
Our Services may use SDKs, cookies, local storage, APIs and similar technologies for authentication, preferences, analytics, attribution, fraud prevention and advertising. Depending on your device, region and choices, partners may process identifiers, IP address, device information and interactions with advertisements.
You can manage consent within the game or website preference interface where available, reset your device advertising identifier, limit ad tracking through device settings, and manage website technologies as described in our Cookie Policy.
The current providers used by a particular game may differ. Relevant consent interfaces, platform disclosures and in-game notices provide more specific information where required.
Your privacy rights and choices
Depending on your location, you may have rights to:
- Request access to or a copy of personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion or restriction of processing.
- Object to processing based on legitimate interests.
- Withdraw consent without affecting earlier lawful processing.
- Receive certain information in a portable format.
- Opt out of targeted advertising, sale or sharing where those concepts apply.
- Request human review of certain significant automated decisions.
- Complain to your local data-protection authority.
Submit a request through our Support page, including the GDPR deletion form where relevant. We may verify your identity and account ownership before acting. Legal exceptions may apply.
How long we retain data
We retain personal data only for as long as reasonably needed for the purpose collected, including providing the Services, maintaining security, resolving disputes and meeting legal obligations. Retention periods vary by data type, game lifecycle, account status and applicable law.
When data is no longer needed, we delete or anonymise it. Backup copies may remain for a limited period until securely overwritten.
Children’s privacy
Our games are intended for the age audience stated on the relevant store page. We do not knowingly collect personal data from children below the applicable minimum age without legally valid parental authorisation. Age requirements vary by country.
If you believe a child has provided personal data contrary to this Policy, contact us. We will investigate and take appropriate action, which may include deleting the information.
Security
We use organisational and technical safeguards designed to protect personal data, including access controls, encryption where appropriate, monitoring, vendor due diligence and incident-response procedures. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Protect your account credentials and contact support if you suspect unauthorised access.
International data transfers
Our global Services may require personal data to be processed outside your country, including outside the European Economic Area. Where required, we use recognised safeguards such as adequacy decisions, Standard Contractual Clauses and supplementary technical or organisational measures.
You may contact us for information about safeguards relevant to your personal data.
Additional regional disclosures
EEA, United Kingdom and Switzerland
You may contact the supervisory authority in your country. In Estonia, the supervisory authority is the Estonian Data Protection Inspectorate.
United States
Residents of certain states may have additional rights concerning access, correction, deletion, portability, targeted advertising, profiling, and the sale or sharing of personal information. We will not discriminate against you for exercising an applicable privacy right.
We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising. Authorised agents may submit requests where permitted, subject to verification.
Changes to this Policy
We may update this Policy as our Services, partners or legal obligations change. The date above shows the latest revision. Material changes may also be communicated in a game, on our website or by another appropriate channel.